Management of a team of twelve staff providing complete lifecycle services for Payments and Collections software. This included the analysis, design, development and support of solutions for a mixture of custom built and third party products. Operationally responsible to the business for the services provided.
- Implementation of automated deposit maintenance
- First team to establish the use of offshore partners
- Design and build of fully automated, end to end direct debit handling
- Extension of credit card payments through new channels (such as IVR)
- Implementation of pre-pay payments system in short time span (three months)
- Establishment of real-time feeds to the third party collections system
- Championing of rapid application development using DSDM, building a team with strong business focus.