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Systems Manager - Payments & Collections

Orange
1997
to
2000

Management of a team of twelve staff providing complete lifecycle services for Payments and Collections software.  This included the analysis, design, development and support of solutions for a mixture of custom built and third party products.  Operationally responsible to the business for the services provided.
 

  • Implementation of automated deposit maintenance
  • First team to establish the use of offshore partners
  • Design and build of fully automated, end to end direct debit handling
  • Extension of credit card payments through new channels (such as IVR)
  • Implementation of pre-pay payments system in short time span (three months)
  • Establishment of real-time feeds to the third party collections system
  • Championing of rapid application development using DSDM, building a team with strong business focus.